Online applications will open in January for households in England, Scotland and Wales who are eligible for the £400 EBSS Alternative Funding to submit their details, alongside a helpline for those without online access. Payments to households that meet the eligibility criteria – including people who get their energy through a commercial contract or who are off-grid – will be made by local authorities in Great Britain. This is likely to include:
- care home residents
- residents of park homes
- tenants in certain private and social rented homes
- homes supplied via private wires
- residents of caravans and houseboats on registered sites
- farmers living in domestic farmhouses
- off-grid households
Most households who don’t have a direct relationship with a domestic energy supplier have already been benefitting from subsidised energy bills through the government’s business support scheme, with the Energy Prices Act legislation passed earlier in the year to ensure those benefits are passed on to consumers who do not pay their energy bills directly.
To make the process as simple as possible for consumers, those who are eligible for the EBSS Alternative Funding will need to submit a short online form via the government’s GOV.UK pages, with the application portal due to open in January.
A dedicated customer helpline will be available to assist customers who do not have online access, with further details to be released next month. Customers who are eligible for support under the main Energy Bills Support Scheme are not eligible for EBSS Alternative Funding.
Once customers have applied to receive support and their applications have been processed and verified, eligible customers’ details will be shared with local authorities across England, Scotland and Wales, who will deliver the one-off, non-repayable support this winter.
Applicants will only be able to submit information through GOV.UK from January and should not contact their local authority in the meantime. The exact date that an eligible household will receive support will depend on when the application is made and when the payment can be processed by the relevant local authority.
